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The Integration of Contactless Services and Guest Experience in Luxury Hotels
從獨(dú)立到融合：無(wú)接觸服務(wù)與奢牌酒店賓客體驗(yàn)的融合
1. Which age group do you belong to? / 您的年齡段是？
A.Under 18 / 18歲以下
B.18-25 / 18-25歲
C.26-35 / 26-35歲
D.Over 35 / 35歲以上
2. How often do you stay in boutique hotels? / 您入住精品酒店的頻率是？
A. Never / 從未入住過(guò)
B. 1-2 times per year / 每年1-2次
C. 3-5 times per year / 每年3-5次
D. More than 5 times per year / 每年5次以上
3. What is the main purpose of your stay in a hotel? / 您入住酒店的主要目的是？
A. Leisure travel / 休閑旅游
B. Business trip / 商務(wù)出差
C. Family gathering / 家庭出行
D. Others / 其他
4. Do you think the health and safety standards of boutique hotels have improved significantly after the pandemic? / 您認(rèn)為后疫情時(shí)代，精品酒店的健康安全標(biāo)準(zhǔn)是否有明顯提升？
A. Strongly agree / 非常同意
B. Agree / 同意
C. Neutral / 中立
D. Disagree / 不同意
E. Strongly disagree / 非常不同意
5. Which of the following health & safety measures do you consider most important in a boutique hotel? / 您認(rèn)為精品酒店中，以下哪項(xiàng)健康安全措施最重要？（可多選）
A. Enhanced room disinfection ＆ sanitization / 客房深度消毒與清潔
B. Contactless check-in/out / 無(wú)接觸入住/退房
C. Air purification ＆ ventilation systems / 空氣凈化與通風(fēng)系統(tǒng)
D. On-site health facilities (e.g., disinfection stations, first-aid kits) / 現(xiàn)場(chǎng)健康設(shè)施（如消毒站、急救包）
E. Staff health monitoring (e.g., regular temperature checks) / 員工健康監(jiān)測(cè)（如定期測(cè)溫）
6. Compared with large chain hotels, do you trust the health and safety measures of boutique hotels more? / 與大型連鎖酒店相比，您是否更信任精品酒店的健康安全措施？
A. Yes, much more / 是，信任度高很多
B. Yes, slightly more / 是，略高一點(diǎn)
C. No difference / 沒(méi)區(qū)別
D. Less / 更低
7. Would you be willing to pay a higher price for a boutique hotel with more comprehensive health & safety measures? / 您是否愿意為健康安全措施更完善的精品酒店支付更高的價(jià)格？
A. Definitely willing / 非常愿意
B. Willing, but only within a small price range / 愿意，但只接受小幅加價(jià)
C. Neutral / 中立
D. Unwilling / 不愿意
8. When staying in a boutique hotel, which of the following services do you prefer to be contactless? / 入住精品酒店時(shí)，您更希望以下哪些服務(wù)是無(wú)接觸的？（可多選）
A. Check-in/out / 入住/退房
B. Room service delivery / 客房送餐
C. Concierge consultation / 禮賓咨詢
D. None, prefer in-person service / 都不，更偏好面對(duì)面服務(wù)
9. Have you ever chosen or rejected a boutique hotel because of its health and safety policies? / 您是否曾因一家精品酒店的健康安全政策而選擇/拒絕入?。?/legend>
A. Yes, chose it because of its good policies / 是，因政策完善而選擇入住
B. Yes, rejected it because of its poor policies / 是，因政策不完善而拒絕入住
C. No, it has never affected my choice / 否，從未影響我的選擇
10. What suggestions do you have for boutique hotels to improve their health and safety standards in the post-pandemic era? / 您對(duì)后疫情時(shí)代精品酒店提升健康安全標(biāo)準(zhǔn)有什么建議？（開(kāi)放題）
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