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Refund Primary Reason Exam (Week 17, 2026)
1. Please complete this test independently. You are allowed to refer to any documents in the SOP.
2. This test consists of single-choice questions(1-20), questions with a full score of 100 points.
3. Agents must complete within 30 minutes.
4. Agents must complete the exam by the deadline (9:00 AM Beijing time on April 29th).
Failure to complete the exam on time will result in a score of 0.
Agents can only take exams during their non-working hours.
1. Fill in your Name(Pls follow the SEM system name; otherwise, the score is 0)
2. Never recieved order, so i ordered 2 other ones in a lessor model to accomodate the time sensitive needs for the equipment. 2 smaller ones will work in place of one lage for both work areas. Would like a refund on this order, but plan to order 2 more smaller ones soon for the other workstation.
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
3. Based off the information on the website it appeared that the 24v would’ve been compatible but it doesn’t appear so I would like to exchange it for a 12v one.
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
4. I bought this for my son but he doesn’t like how the bar sits on his back. It’s not comfortable. I would like to return it. It was used once and I still have the original packaging.
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
5. The majority of the order was sent to the wrong address (Heber City, Utah) instead of the correct address (Edmond, Oklahoma). Those misrouted packages have been returned. Only one spray tank, which was sent correctly to Edmond, Oklahoma, was received and kept by the customer
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
6. Ordered delivered to Wrong address, now updated in my account.
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
7. I'm not comfortable on the chair
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
8. The ship to address is incorrect on the order, should be:?1950 Cesar Chavez St.?San Francisco, CA. 94124
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
9. The the city is wrong.? I live in logansport.? I hope this doesn't get delivered to someone else as I need this need for my son
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
10. El pedido no fue entregado por falta en la dirección de entrega . Yo he comprado varias veces y siempre llego . Necesito que actualicen la etiqueta de entrega para que lo puedan entregar lo más pronto posible
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
11. The package is being sent to the wrong Address, Wrong City.?Should go to 417 N. Mineral St. Shullsburg WI 53586?The Platteville Adress appeared in Auto Print but I changed it but it must have reverte
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
12. cst:? I would like a refund for both items please as I bought an attachment also, and it says you’re sending me the attachment but not the main item, can you refund both.
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
13. The metal is very thin. I do not believe it will be durable enough for my application.
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
14. These need to ship to?30W110 Joy Rd ?West Chicago,? IL 60185?I enter this address and it went to other address
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
15. Hola buenos días estoy esperando un pedido que llegaba el lunes 8 y ponía que la dirección estaba incorrecta intenté modificarla pero no puedo ver el seguimiento puedo pasarte el dirección por aquí para ver si tú puedes hacer algo la dirección es calle arroyuelo número 5 Totalan código postal 29197 bar el arroyuelo Málaga
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
16. Die Maschine kann nur die Anzahl der Scheine z?hlen. Das habe ich in der Beschreibung so nicht verstanden.?Bitte schicken Sie mir einen Retoureschein.
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
17. Ik heb een nieuw adres doorgegeven. In de bevestiging staat het oude adres nog. ?Het juiste adres is?Hunzeweg 28?9657PD Nieuw Annerveen?Drenthe
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
18. Vielen Dank für die schnelle Rückmeldung, hier hat wahrscheinlich das Angebot mit den Bohrern vom eigentlichen Produkt abgelenkt.?Die bestellt Maschine würde ich gern gegen eine mit Regelung tauschen wollen.?Die Typenbezeichnung fehlt in der Beschreibung, bzw. ist nicht richtig erkennbar.?Nun bestellen würde ich gern folgende (mit variabler Geschwindigkeit):?https://www.vevor.de/magnetbohrmaschine-c_11000/vevor-magnetbohrmaschine-1450w-12500n-elektrische-kernbohrmaschine-40mm-orange-p_010686243068
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
19. The customer bought a second refrigerator because the first one hadn't arrived, but both eventually arrived and he wanted to return one.
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
20. The size is incorrect, but as described, it doesn't fit certain car models. I wanted to install it on my Santa Fe according to your instructions. The instructions say the size is 4 to 4.5 feet. I tried installing it and found it's too big for the Santa Fe, as the Santa Fe's configuration is as described in the manual, so it won't fit.
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
21. I'd like to return my order. The color is darker than what is listed online and doesn't work with my space
A、Damaged items for quality
B、Return for buyer reason
C、Quality issue/Missing items
D、Abnormal logistic/ Wrong items sent by logistic
E、Not as described
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