我是一名大學生，我正在做消費者對香奈兒包袋類產(chǎn)品售后服務滿意度的調(diào)查，旨在完成一門科目的學業(yè)作業(yè)，本問卷所有信息僅用于學術(shù)研究。預計填寫時長 5 分鐘 . 感謝您的支持與配合！ I'm a college student. I'm doing a survey on consumers' satisfaction with the after-sales service of Chanel’s bags, with the aim of completing an assignment of a particular subject. All data in this questionnaire will only be used for academic research. It takes about 5 minutes to complete. Thank you for your support and cooperation!
1. 您的性別 / What is your gender? 男 / Male 女 / Female
2. 您的年齡 / What is your age？ 18歲以下 / Under 18 18–25歲 / 18–25 26–35歲 / 26–35 36–45歲 / 36–45 46歲以上 / Over 46
3. 您購買香奈兒包袋的頻率是？ / How often do you purchase Chanel’s bags? 從未買過(沒有的話結(jié)束問卷) / Never (If not, end the questionnaire.) 每2-3年或更久一次 / Once every 2–3 years or less 每1-2年一次 / Once every 1–2 years 每年一次 / Once a year 每年2次 / Twice a year 每年3次及以上 / 3 times per year
4. 您購買的香奈兒包袋類型是？ / Which type of Chanel’s bags did you purchase? CF經(jīng)典口袋包 / Classic Flap 勒男孩 / Boy Chanel 垃圾袋22 Bag / 22 Bag 發(fā)財包WOC / WOC 其他 / Other
5. 您通常通過什么渠道購買香奈兒包袋？ / Where do you usually purchase Chanel’s bags? 官方精品店 / Official boutique 官網(wǎng) / Official website 代購 / Personal shopper 二手平臺 / Second-hand platform 其他 / Other
6. 您是否使用過香奈兒售后服務？ / Have you ever used Chanel after-sales services? 是 / Yes 否, 結(jié)束問卷 / No, end the questionnaire.
7. 您使用過哪些售后服務？（可多選） / Which after-sales services have you used? (Multiple choices allowed) 清潔保養(yǎng) / Cleaning and maintenance 五金維修 / Hardware repair 皮革修復 / Leather repair 更換配件 / Replacement parts 產(chǎn)品鑒定 / Product authentication 其他 / Other
8. 您認為售后服務人員的態(tài)度如何？ / How would you rate the attitude of the after-sales staff? 非常專業(yè) / Very professional 比較專業(yè) / Professional 一般 / Average 不夠?qū)I(yè) / Unprofessional 很差 / Very poor
9. 您對售后維修等待時間是否滿意？ / Are you satisfied with the waiting time for repair services? 非常滿意 / Very satisfied 滿意 / Satisfied 一般 / Neutral 不滿意 / Dissatisfied 非常不滿意 / Very dissatisfied
10. 您認為香奈兒售后維修價格是否合理？ / Do you think Chanel’s repair prices are reasonable? 非常合理 / Very reasonable 比較合理 / Reasonable 一般 / Neutral 偏貴 / Expensive 非常貴 / Very expensive
11. 您對香奈兒售后服務整體滿意度如何？ / How satisfied are you with Chanel’s overall after-sales service? 非常滿意 / Very satisfied 滿意 / Satisfied 一般 / Neutral 不滿意 / Dissatisfied 非常不滿意 / Very dissatisfied
12. 您是否遇到過以下問題？（可多選, 選合適的選項） / Have you experienced any of the following issues? (You can choose more than one. Choose the appropriate option.) 等待時間過長 / Long waiting time 溝通不清晰 / Poor communication 維修效果不理想 / Unsatisfactory repair result 售后費用過高 / High service cost 服務態(tài)度不好 / Poor service attitude 沒有遇到問題 / No issues experienced
13. 您最希望香奈兒改進哪些售后服務？（可多選, 選合適的選項） / Which after-sales services would you like Chanel to improve? (You can choose more than one. Choose the appropriate option.) 縮短維修時間 / Shorten repair time 降低維修費用 / Reduce repair costs 提高服務態(tài)度 / Improve service attitude 增加線上咨詢服務 / Provide online consultation 提供保養(yǎng)指導 / Offer maintenance guidance 增加售后網(wǎng)點 / Increase service locations
14. 您是否愿意再次購買香奈兒包袋產(chǎn)品？ / Would you purchase Chanel’s bags again? 非常愿意 / Definitely yes 愿意 / Yes 不確定 / Not sure 不愿意 / No
15. 您對香奈兒包袋售后服務還有哪些建議？ / Do you have any suggestions for after-sales services of Chanel’s bags?