商場中以下這些類別中做的最棒的是哪個(gè)？（最多選2個(gè)）Which one of the following categories of the Mall are done the best? (choose no more than 2 options)

整體服務(wù)質(zhì)量 Overall service quality

商場硬件環(huán)境和設(shè)施的總體滿意程度Overall satisfaction degree of hardware environment and facilities of the Mall

商場的硬件設(shè)施，如空調(diào)、電力、電梯等，能配合您商鋪的日常經(jīng)營Hardware facilities in the Mall such as air-conditioning, power and elevator can cooperate with the daily operation of your store

 商場標(biāo)識清晰，能使顧客方便地找到您的商鋪The signs in the Mall are clear so that the customers can easily find your store

停車位能滿足您商鋪顧客的需求The parking lot can satisfy the requirements of the customers of your store

對一些硬件上的不足能主動積極的提供配套服務(wù)來盡量降低對租戶經(jīng)營的影響As for some deficiencies in hardware, supporting services can be provided actively to minimize the influence on the operation of the tenants

商業(yè)氛圍營造Creation of commercial atmosphere

對品牌定位和業(yè)態(tài)組合的總體滿意程度Overall satisfaction degree of brand positioning and format planning

各種經(jīng)營業(yè)態(tài)比例適當(dāng)Various operation formats are in appropriate proportion

各種業(yè)態(tài)的位置安排合適，布局合理Various formats are arranged in appropriate position and reasonable layout

各樓層品牌布局合理The brands in various floors are in a reasonable layout

對于營運(yùn)部門給予商鋪?zhàn)鈶羧粘＝?jīng)營的支持服務(wù)，您的滿意程度如何What is your satisfaction degree of the supporting services granted by the operation department for daily operation of the tenants

日常營運(yùn)服務(wù)渠道暢通？Is the service channel of daily operation unblocked?

能主動與租戶溝通，聽取租戶的意見和建議The operation department can proactively communicate with the tenants and listen to the opinions and suggestions of the tenants

 對租戶的需求能及時(shí)反饋The operation department can timely feed back the demands of the tenants

關(guān)心您商鋪的經(jīng)營活動The operation department cares about the operation activities of your store

能為租戶提供所需的資料和信息The operation department can provide the tenants with the necessary data and information

能為租戶提供有價(jià)值的意見和建議The operation department can provide the tenants with valuable opinions and suggestions

能積極幫助租戶解決經(jīng)營中的問題The operation department can actively help the tenants solve the problems during operation

（購物類店鋪）對店鋪現(xiàn)場及人員表現(xiàn)的監(jiān)管有力、反饋及時(shí)The operation department strongly supervises and timely feeds back the site of the store and the performance of the personnel (of shopping stores)

 重視會員服務(wù)，努力發(fā)展會員的做法對貴商鋪經(jīng)營起到推動作用The practice of paying attention to membership service and striving to develop the members plays a motivational role in operation of your store

對商場提供的會員平臺辦活動的滿意度如何？What is your satisfaction degree of the membership platform activities provided by the Mall?

請問您對服務(wù)臺的總體滿意程度如何？What is your overall satisfaction degree of the reception desk?

服務(wù)臺人員服務(wù)態(tài)度Service attitude of the personnel at the reception desk

 服務(wù)速度Service speed

對最近一年在宣傳推廣方面的滿意程度What is your satisfaction degree of the publicity and promotion in recent one year?

宣傳和推廣活動豐富多樣The publicity and promotion activities are rich and diversified

推廣活動與商場的定位相符The promotion activities are consistent with the positioning of the Mall

推廣活動能帶動我商鋪的人氣The promotion activities can help popularize your store

宣傳推廣活動如果需要租戶配合，能及時(shí)與租戶進(jìn)行溝通If the publicity and promotion activities need cooperation of the tenants, can timely communicate with the tenants

能對租戶的宣傳推廣給予支持和協(xié)助Can give support and assistance for the publicity and promotion of the tenants

能積極推動租戶之間的推廣合作 Can actively promote the promotion cooperation between the tenants

 綜合考慮保潔、保安、維修等各方面，您對物業(yè)工作方面的滿意程度如何Considering various aspects such as cleaning, security and maintenance, what is your satisfaction degree of the property service work?

日常硬件維護(hù)總體滿意度Overall satisfaction degree of daily hardware maintenance

在進(jìn)行停電、停水、公共區(qū)域施工等硬件維護(hù)工作時(shí)能提前通知租戶Can notify the tenants in advance when carrying out the hardware maintenance work such as power cut, water shutdown and construction in public area

在進(jìn)行停電、停水、公共區(qū)域施工等硬件維護(hù)工作時(shí)能充分考慮租戶經(jīng)營需求，盡量將不便減到最低Can fully consider the operation needs of the tenants and minimize the inconvenience when carrying out the hardware maintenance work such as power cut, water shutdown and construction in public area

對維修服務(wù)的總體滿意程度Overall satisfaction degree of repair service

報(bào)修渠道暢通The channel of repair is unblocked

 相關(guān)人員及時(shí)趕到現(xiàn)場進(jìn)行維修Relevant personnel can timely arrive at the site to repair

維修過程中，相關(guān)人員能與貴商鋪進(jìn)行良好的溝通During repair, relevant personnel can have good communication with your store

維修過程中注意對貴商鋪設(shè)備的保護(hù)During repair, pay attention to protection of the equipment of your store

對于暫時(shí)不能解決的問題有人積極跟進(jìn) There is someone actively following the problems that can not be solved temporarily

對清潔狀況的滿意程度Satisfaction degree of cleaning conditions

 清潔人員的服務(wù)態(tài)度好The cleaning personnel have a good service attitude

 能采取各種應(yīng)對措施，將衛(wèi)生問題對客流量的影響減到最小Various countermeasures can be 

對保安服務(wù)，包括消防安全、治安防范等的滿意程度Satisfaction degree of security service, including fire fighting safety, public security precaution, etc.

保安人員的服務(wù)態(tài)度好The security personnel have a good service attitude

對協(xié)助處理過程的滿意程度Satisfaction degree of assisted handling process

 在最近一年是否曾經(jīng)有過向商場投訴的經(jīng)歷？Have you complained to the Mall within the recent year?

您的投訴得到及時(shí)的處理 Your complaint is timely handled

投訴問題能夠得到圓滿解決 The complained problems can be solved smoothly

對于暫時(shí)不能解決的問題有人積極跟進(jìn)There is someone actively following the problems that can not be solved temporarily

對于處理您意見和投訴方面的滿意程度如何What is your satisfaction degree of handling of your opinions and complaints?

首租/續(xù)租總體滿意度Overall satisfaction degree of initial lease/renewed lease

不滿意原因Reason of dissatisfaction

租賃程序清楚，合同類文件規(guī)范明了 The lease procedure is clear and the contract documents are formal and definite

充分尊重并及時(shí)回應(yīng)租戶對合同類文件提出的修改意見Fully respect and timely respond to the revision opinions proposed by the tenants about the contract documents

相關(guān)人員對商場的情況很了解Relevant personnel know a lot about the conditions of the Mall

相關(guān)人員對租戶的疑問能夠耐心、詳細(xì)的給予解答和交流Relevant personnel can patiently answer and exchange the questions of the tenants in details

相關(guān)人員誠信可靠Relevant personnel are honest and reliable

Other Comments 其他評論