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校園校園學(xué)生餐廳用戶滿意度調(diào)查問(wèn)卷
本次為校園學(xué)生餐廳滿意度匿名問(wèn)卷調(diào)查，旨在了解同學(xué)們?nèi)粘＞筒腕w驗(yàn)，收集真實(shí)意見(jiàn)，以此優(yōu)化食堂菜品、服務(wù)與就餐環(huán)境。
問(wèn)卷答題無(wú)對(duì)錯(cuò)之分，依據(jù)自身實(shí)際感受如實(shí)作答即可。所有收集數(shù)據(jù)僅用于課程調(diào)研分析，嚴(yán)格保護(hù)個(gè)人信息，不會(huì)單獨(dú)對(duì)外公開(kāi)個(gè)人填寫(xiě)內(nèi)容。答題全程大約2-3分鐘，感謝大家抽出時(shí)間配合填寫(xiě)。
1. 您的性別 What is your gender?
A. 男 Male
B. 女 Female
?
A
B
2. 您平均每周來(lái)學(xué)生餐廳就餐的頻次？ How often do you eat at the student canteen per week?
A. 1-3次 1-3 times
B. 4-6次 4-6 times
C. 7次及以上 7 times or more
A
B
C
D
3. 您通常選擇在食堂就餐的時(shí)間段？ Which time period do you usually dine in the canteen?
A. 早餐 Breakfast
B. 午餐 Lunch
C. 晚餐 Dinner
D. 夜宵 Night snack
A
B
C
D
4. 您認(rèn)為食堂目前最需要改進(jìn)的地方是？ Which part do you think needs the most improvement?
A. 降低菜品價(jià)格 Lower prices
B. 增加菜品種類、更新菜式 More dish varieties & updates
C. 加快出餐速度 Faster serving speed
D. 提升衛(wèi)生清潔度 Better hygiene
E. 改善服務(wù)態(tài)度 Better staff attitude
F. 優(yōu)化就餐環(huán)境與設(shè)施 Optimize dining environment & facilities
A
B
C
D
E
F
5. 遇到就餐問(wèn)題時(shí)，您是否愿意向食堂管理方反饋意見(jiàn)？ Would you like to give feedback to the canteen management when encountering problems? 【單選題 Single Choice】
A. 非常愿意 Very willing
B. 愿意 Willing
C. 無(wú)所謂 Neutral
D. 不愿意 Unwilling
A
B
C
D
6. 整體而言，您對(duì)我校學(xué)生餐廳的總體滿意度？ Overall, what is your overall satisfaction with the campus canteen?
A. 非常滿意 Very Satisfied
B. 比較滿意 Satisfied
C. 一般 Fair
D. 不太滿意 Dissatisfied
E. 非常不滿意 Very Dissati
A
B
C
D
E
7. 您是否會(huì)向身邊同學(xué)推薦來(lái)本食堂就餐？ Will you recommend this canteen to your classmates?
A. 一定會(huì) Definitely yes
B. 可能會(huì) Probably yes
C. 不確定 Not sure
D. 大概率不會(huì) Probably no
E. 絕對(duì)不會(huì) Definit
A
B
C
D
E
8. 您是否會(huì)向身邊同學(xué)推薦來(lái)本食堂就餐？ Will you recommend this canteen to your classmates?
A. 一定會(huì) Definitely yes
B. 可能會(huì) Probably yes
C. 不確定 Not sure
D. 大概率不會(huì) Probably no
E. 絕對(duì)不會(huì) Definit
A
B
C
D
E
9. 標(biāo)題
很不滿意
不滿意
一般
滿意
很滿意
菜品口味與豐富度 Taste ＆ variety of dishes
食品衛(wèi)生與食品安全 Food hygiene ＆ safety
排隊(duì)點(diǎn)餐與出餐速度 Ordering ＆ meal serving speed
桌椅、空調(diào)等配套設(shè)施 Supporting facilities
10. 對(duì)于學(xué)生餐廳，您還有其他開(kāi)放性的意見(jiàn)或者建議嗎？ Do you have any other comments or suggestions for our student canteen?
關(guān)閉
客戶體驗(yàn)管理
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